Knowledge Base
Questions.
Everything you need to know about how we work, what we build, and what you receive. If your question isn't here, email us directly.
jwdigitaltx@gmail.com
Why JW Digital instead of a traditional marketing agency?
Traditional agencies are notorious for slow timelines, bloated retainers, and passing your account off to an intern the second you sign a contract. We built JW Digital to be the exact opposite. We are a founder-led, systems-first agency. That means direct communication with the strategist building your brand, flat-rate pricing with zero hidden fees, and elite turnarounds backed by our 48-Hour Guarantee.
How is $750 even possible? What's the catch?
No catch. There's no office, no account managers, no junior designers, no sales team. Just one person doing the work directly. Traditional agencies charge $10k+ because they have $10k+ in overhead — we don't. The work is the same quality; the structure is just leaner.
Why don't you do discovery calls?
We respect your time. Traditional discovery calls often end up being an hour-long sales pitch for a customized proposal that takes another week to receive. We prefer you to review our transparent pricing, select your specific service, and check out directly so we can begin engineering your brand immediately.
If we don't do calls, how do we communicate?
Efficiency is our priority. Once you secure a service, all project communication, asset collection, and revision feedback is handled asynchronously via email and your dedicated Client Portal. This keeps everything in writing, prevents miscommunications, and lets us dedicate our time to actually building your business.
How long does a website build take?
Unlike traditional agencies that drag projects out for months, we move fast. A standard 1-to-3 page website build typically takes a few days to a week from the moment we receive your assets. Larger builds may take 2-3 weeks. We will confirm your specific timeline within 48 hours of your purchase.
Will my site rank on Google?
Every site is built with technical SEO best practices: clean code, fast load times, schema markup, mobile-first design, and on-page optimization. For local rankings (the "local 3-pack" that appears when someone Googles "plumber near me"), the Google Business Profile add-on service is what moves the needle most.
Do I need to provide the copywriting and photos?
Yes. To maintain our rapid turnaround times, we require you to provide the text and brand imagery for your site. During the onboarding process, we will guide you on exactly what we need. If you don't have photos, we can source premium, royalty-free stock imagery that aligns with your brand aesthetic.
Do I need to buy my domain name first?
Yes. You should own your domain name outright. We recommend purchasing it through a registrar like Google Domains or GoDaddy. During onboarding, we will ask for secure access so we can point your domain to your new website once it is ready to launch.
What platforms do you build websites on?
We are platform-agnostic, meaning we choose the tool that best fits your business. Most of our high-performance marketing sites are built using Webflow or custom HTML/CSS for lightning-fast load times. For e-commerce builds, we primarily utilize Shopify.
What if I want changes to the initial build?
We want you to be absolutely thrilled with the final product. Every web build and branding package includes up to 3 rounds of structured revisions. This allows us to refine the aesthetic and functionality together. If your requests go beyond these 3 rounds, or if you request a complete ground-up rebuild after the initial scope was already approved, a standard hourly fee will be applied. We keep it completely transparent.
Do I actually own my website once it's launched?
100%. Many agencies trap clients by building on proprietary platforms or refusing to hand over administrative and hosting rights. We don't play those games. Once your project is finalized and handed over, you own every file, every login, and every asset. You are completely free to maintain it yourself, or you can retain us for ongoing monthly upkeep. Your business, your assets.
Do I have to pay for hosting?
Yes. JW Digital charges a flat-rate for the design and build of your site, but standard domain registration and website hosting (e.g., Webflow hosting, Shopify plans) are billed directly to your credit card by those platforms. We will assist you in setting these accounts up during handover so you have 100% ownership.